Faq Page

Discover Frequently Asked Questions from Our Support

We provide a full range of logistics and transportation services, including:

  • Airfreight

  • Ocean freight

  • Road logistics

  • Warehousing and distribution

  • Customs clearance

  • Door-to-door delivery

  • International and domestic shipping

Once your parcel or cargo is registered with us, you’ll receive a unique tracking number. Simply enter this number on our tracking page to monitor your shipment in real time.

Yes, we specialize in cross-border and international logistics. We manage all customs documentation and clearance to ensure smooth delivery to over 200 destinations worldwide.

Delivery times vary based on the service and destination:

  • Airfreight: 1–5 business days

  • Ocean freight: 7–45 days, depending on route

  • Domestic road delivery: 1–7 business days
    You’ll be given an estimated delivery window when you place your order.

Absolutely. We offer special handling for fragile, high-value, and temperature-sensitive items. Please inform us during booking so we can apply the appropriate packaging and insurance options.

While we strive for on time deliveries, unforeseen delays can occur. If your shipment is delayed, we’ll notify you and provide status updates. For lost shipments, we offer claims support and optional insurance coverage.

You can request a free, no-obligation quote through our Get a Quote page or by contacting our customer service team. Just provide the origin, destination, cargo details, and preferred shipping method.

Yes. We work with businesses of all sizes and offer customized logistics plans, including volume-based pricing, dedicated account managers, and supply chain consulting.

Basic liability coverage is included, but we recommend purchasing full-value cargo insurance for high-value or sensitive shipments. Ask our team for insurance options when booking.

You can reach us through:

  • 📧 Email: contact@globalmotionexpress.com

  • 💬 Live Chat: Available on our website
    Our support team is available 24/7 to assist you.

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