📦 Refund and Returns Policy
At Global Motion Express, we prioritize customer satisfaction and service integrity across every shipment we handle. Our Refund and Returns Policy is designed to provide clarity, accountability, and peace of mind for all our clients.
🔁 Return Eligibility
Due to the nature of our logistics and freight-forwarding services, returns typically apply to:
Damaged shipments due to handling or transit issues
Incorrect delivery caused by internal processing or routing errors
Service failures, such as missed time-critical deadlines (subject to terms)
We do not accept returns for successfully delivered freight unless otherwise agreed in advance under special conditions or contractual terms.
💸 Refund Policy
Refunds may be issued under the following conditions:
Cancellations made before dispatch: Full or partial refunds may be processed depending on the cancellation timeline.
Service disruptions caused by Global Motion Express: If we are responsible for failure to meet agreed terms, a partial or full refund will be evaluated.
Lost or irreparably damaged goods: Claims may be submitted for compensation, based on the declared value and insurance (if applicable).
📄 Required Documentation
To request a refund or report a return issue, you must provide:
Shipping reference or tracking number
Proof of damage or discrepancy (e.g., photos, signed delivery notes)
Any relevant correspondence or contractual terms
Refunds and claims must be initiated within 7 business days of the delivery or service date.
⚖️ Claims Assessment Process
All refund and return requests are carefully reviewed by our Logistics Claims Team. The process typically involves:
Acknowledgment of the claim within 24–48 hours
Investigation in coordination with carriers, agents, or warehouses
Decision and resolution provided within 5–10 business days
💬 Contact Us
To initiate a refund or return request, please reach out via:
📧 Email: contact@globalmotionexpress.com
Or through our Contact Page
🔒 Note on Insurance
For high-value shipments, we recommend securing freight insurance, as this allows for smoother recovery of losses due to events beyond our control (e.g., weather disruptions, customs seizure, third-party damage).
Global Motion Express is committed to transparency and fairness. While returns in freight logistics are rare and complex, we work closely with our clients to ensure every issue is addressed professionally.